How to Apply the MySipProvider Account ?
First Click on Sign UP then filling out the application form.
After successfully registering, you can setup your SIP device/Trunk for calling via the MySipProvider network.
It is possible to setup multiple SIP devices with 1 account.
What is the dialling format for each of these routes?
MySipProvider offer 2 different routes:
- Premium route: 00 + Country Code + Destination number. Example France 0033 612345678.
- Direct CLI route: 999 00 + Country Code + Destination number. Example France 999 00 33 612345678.
How many simultaneous calls can I send ?
Normally MySipProvider accept «30» simultaneous.
How can I access my recent calls/CDR’s online?
Please login to MyAccount and choose the option ‘Calls’.
Where can I change my password and profile ?
To change your Account settings please login to MyAccount and choose the option ‘Details’ then you can change your profile and password.
How do I get a downloadable version of your current rates lists & Country codes ?
Go to www.mysipprovider.com and then choose “Rates” from the menu. There you will find downloadable versions of our rate list in USD/EUR and updated country codes.
VoIP Price lists are normally valid for ?
VoIP Price lists are normally valid for 2 weeks.
You will always find the current prices on «Rates». Rates can be subject to change with 2 days notice.
How do you inform me about rate changes ?
Every rate change will be announced by Email, The Email will be sent 2 days before the changes take place. MySipProvider is not liable for damages resulting from e-mails which did not reach the customer for whatever and you will find all current rate lists in www.mysipprovider.com then «Rates».
What is the minimum topup amount ?
We have no minimum topup requirements, and No weekly/monthly payment required.
Which payment methods does MySipProvideroffer ?
Available payment methods are Bank transfer, Visa/Master card, Visa Electron, Money Bookers &Paypal.
Is there any tax for recharge ?
That depends on the payment option you use:
Visa, Visa Electron, Master Card – 0.0 % ( Paid by us )
Bank Transfer – 0.0 % ( Paid by us )
Paypal – 2.0 %
MoneyBookers – 2.0 %
How fast will my payment be processed ?
That depends on the payment option you use.
Payments by PayPal, Visa, Visa Electron, Master Card and Moneybookers will processed immediatly.
Bank Transfers might take up to 1-3 working days, depending on your bank & region.
I receive an invoice by regular mail ?
Invoices are not sent by regular mail, but you will get invoices via e-mail last date of the month.
I can’t connect to your SIP server by using username & Password. Can I connect by using fixed IP addresses ?
Yes, please send us complete tech form in order to connect your SIP IP Address with our Network.
For further information please contact us